Like ‘Star Trek’: voice shopping seen as new frontier

Like 'Star Trek': voice shopping seen as new frontierHey, Google, order a large pizza! Alexa, I need vitamins! Voice shopping using smart speakers and smartphone apps is starting to gain traction among consumers, opening up a new “conversational commerce” channel and potentially disrupting the retail sector. Devices such as Amazon’s Alexa-powered speakers and Google Home, which use artificial intelligence to respond to voice commands, are offering new choices to consumers who are looking for more convenient ways to order goods and services.


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