Home Current Southwest blasted for poor Max 8 customer service: 'They're kind of just...World NewsCurrentNewsSouthwest blasted for poor Max 8 customer service: 'They're kind of just saying, 'Too bad''April 4, 201952FacebookTwitterPinterestWhatsApp The airline is facing unprecedented criticism for its handling of passenger rebooking after the Max 8 grounding caused 2,800+ flight cancellations.